@article{oai:shudo-u.repo.nii.ac.jp:00000348,
 author = {Austenfeld Jr.Robert B. and Austenfeld Jr.Robert B.},
 issue = {1},
 journal = {修道商学},
 month = {Sep},
 note = {P(論文)},
 pages = {199--262},
 title = {The Making of a Certified Quality Manager (CQM)},
 volume = {43},
 year = {2002}
}