@article{oai:shudo-u.repo.nii.ac.jp:00000395,
 author = {Austenfeld Jr.Robert B. and Austenfeld Jr.Robert B.},
 issue = {1},
 journal = {修道商学},
 month = {Sep},
 note = {P(論文)},
 pages = {103--184},
 title = {The Malcolm Baldrige National Quality Award},
 volume = {45},
 year = {2004}
}